Helping us, to help you

Thank you again to everyone who took the time to complete our member survey last year. Your feedback is invaluable in helping us to provide you with what you need when it comes to your Plan pension.  

Here is what you told us, and this is what we’re doing:  

The top 3 things you want to know

1. Your options for taking your pension

2. What happens to your pension when you die

3. What you need to do to plan for retirement

We've started to provide you with more information about these important topics, starting with articles on our website and in our newsletters. Please do visit our website regularly when you're looking for support and information.  

How you want the information 
We're looking at the best way of providing you with this information, because you also told us that you want: 

1. More information online

2. Information via video

3. 'How to' guides

We’re looking at how we can improve your experience when it comes to accessing information and looking at different ways to help you understand your pension better.

How you want to be communicated with 
If you’d like to change how we communicate with you, please contact the Plan Administrator, WTW, to let them know your preferences using the details at the end of this article.

If you want us to communicate with you via email:
You will receive an email from us approximately four times a year to help you keep up to date with your pension in the Plan. We may also communicate with you via post if we feel it’s appropriate.  

We recommend that you provide a personal email address so we can stay in touch even if you move jobs. You can do this by updating your details on ePA, WTW’s secure member portal, or by contacting WTW using the details at the end of this article.

If you want us to communicate with you via post:
You will receive a newsletter update from us once or twice a year to help you keep up to date with your pension in the Plan. We might also send you specific adhoc communications if they’re particularly important or relevant to you.

Managing your pension online 
Some of you told us that you struggle to log in to ePA, WTW’s secure member portal. We are looking at launching something new soon which will be easier for you to access at times you need to.

But in the meantime, to access your pension information now, you can log in to ePA using the 'Log in' button at the top right of this page.

If you haven't registered yet, you can get set-up in a few simple steps: 

• Click on Account Recovery Service 

• Follow the instructions to set-up your account.

If you've already registered:  

• Type in your User ID and Password and click 'Log in'.

Please note: your User ID is not your email address - it will be GHE or GEP followed by 7 numbers e.g. GHE1234567

If you need help logging on, please get in touch with the WTW who will be happy to help you. You can contact them using the following details:

By email: GEHealthcare@wtwco.com
By phone: 01737 235 284 (9am to 5pm, Monday to Friday)